At Akeshwara, customer satisfaction and product quality are very important to us. Please read this policy carefully before placing an order, as it clearly defines our no refund & no return policy, along with the only condition under which replacement is allowed.

1. No Refund Policy

We do not offer any refunds once an order is successfully placed and delivered.

  • Refunds are not applicable for any reason, including:

    • Change of mind

    • Personal preference

    • Fragrance expectation mismatch

    • Incorrect order placed by the customer

    • Delay caused by courier partners

All purchases made on akeshwara.com are final and non-refundable.

2. No Return Policy

We do not accept returns of any products once delivered.

  • Products cannot be returned after delivery

  • Opened or used incense sticks are not eligible for return

  • Return requests without valid proof will be rejected

3. Replacement Policy (Only for Damaged Products)

Replacement is strictly limited to cases where the product is physically damaged during transit.

To be eligible for replacement:

  • The product must be damaged at the time of delivery

  • The customer must provide a clear unboxing video

  • The video must be recorded from the moment the package is opened

  • Original packaging must be visible and intact

  • No cuts, edits, or pauses in the video

 Images or partial videos will not be accepted.

4. Unboxing Video Guidelines (Mandatory)

The unboxing video must:

  • Clearly show the sealed package before opening

  • Show the shipping label

  • Show the damaged product clearly

  • Be continuous (no editing)

Without a proper unboxing video, replacement will not be approved under any circumstances.

5. Quality Assurance Verification

Once we receive the unboxing video:

  • Our Quality Assurance Team will review the case

  • Verification may take 2–3 working days

  • If approved, a replacement product will be dispatched

Replacement delivery will be completed within 5 to 7 working days after approval.

6. Non-Eligible Cases for Replacement

Replacement will not be provided in the following cases:

  • No unboxing video shared

  • Video shared after product usage

  • Damage caused after delivery

  • Minor packaging wear without product damage

  • Delay in reporting beyond allowed timeframe

  • Incorrect or false claims

7. Reporting Timeline

All damage complaints must be reported within:

  • 24 hours of delivery

Requests raised after this period will not be accepted.

8. Shipping Charges for Replacement

  • Replacement shipping cost will be borne by Akeshwara

  • No additional charges will be taken for approved replacements

9. Contact for Replacement Requests

To report a damaged product, contact us with:

  • Order ID

  • Unboxing video

  • Contact details

Akeshwara
📍 Rajkot, Gujarat, India
📧 Email: akeshwara.works@gmail.com

10. Final Decision Rights

Akeshwara reserves the right to accept or reject any replacement request based on quality verification.
All decisions made by the Akeshwara Quality Assurance Team will be final and binding.